General Booking Conditions
The rental of our villa has the legal nature of “tourist lease” rented out for self-catering(completely accessorized, provided with linen and towels, but not with cleaning or personal care products.) These services can be suppled only from third parties and directly payed on site.
The base rental price is published in our website for each booking version. The price changes for the medium season, the month of May and the high season.
The rental price is communicated via e – mail, by sending to the client the estimate quotation with the therms set out below.
PERIOD OF LEASE
The weekly rentals run from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same client. During low and medium season it is possible to do short stays, or with arrival and departure days different from Saturday. During peac season, and in particular for the 2 central weeks of August, the booking of just one week is subject to approval.
Once the reservation request has been received (via website/e-mail/phone) and the availability for the requested period of the property verified, we will reserve it for the client by sending (via e – mail) the booking confirmation with the necessary bank details for the requested payment.
The reservation request is confirmed only when the payment within the established terms and copy of the bank transfer have been received.
If it is not confirmed by the client, within the communicated expiry date and time, will be automatically cancelled and the property will be therefore available and can be booked online again.
In order to complete the reservation module, clients will receive via e-mail the booking form containing personal informations, amounts and deadlines of the various payments (adavnce payments/balance), informations in addition to the general booking conditions.
TERMS OF PAYMENT
The booking form contains the amounts and dates of the different payments due to complete the reservation, as follows:
To be paid at the time of booking: 30% as deposit calculeted on the rental listed price
To be paid within 60 days prior to the beginning of lease: 70% as balance to be paid by bank transfer
Upon received of the balance we will send to the client, by e -mail, the documents regarding the reservation:
-directions to reach our villa and
NB: the prices will be regulated and accepted exclusively in euro.
The price does not include tourist tax (€ 1,00 per person per day for the first five days- children under 12 will not pay ),
security deposit (cash to be deliverd upon arrive in villa or to be paid with the balance and the refundable at the departure)
CANCELLATIONS VALID FOR RESERVATIONS
The cancellation of e-booking even if replaced by another one, has the following penalities
– 30% 0f the total price in the case of cancellation notified before and not later than 60 days prior the beginning of stay
– 60% of the total price in the case of cancellation notified between the 59th and the 30th day prior the beginning of stay
– 80% of the total price in the case of cancellation notified between the 29th and the 15th day prior the beginning of stay
– 100% of the total price in the case of cancellation of reservation notified within 14 days of the beginning of the stay
CHANGES TO THE RESERVATION REQUESTED BY THE CLIENT
The changes requested, after a reservation has been confirmed, do not bind us in the the event these cannot be met.
This contract does not provide the right of recess ( Legislative Decree 6/9/2005 n. 206) for contracts concluded at a distance.
The cancellation of the reservation is allowed but ist must be received in working days ( from Monday to Friday from 9:00 to 19:00) prior to arrival.
It does not include the day of arrival and that of the communication itself.
The communication must be done by e -mail to our website.
In the event that we are forced to cancell the clients reservation for reasons beyond his will or for reasons of force majeure, we will refund the amounts actually paid to the client.
In no case we will pay hotels, means of transport or alternative accomodation.
USEFUL INFORMATION (VADEMECUM)
Dear Guest, please see below some guidelines to make your stay in our villa of your choice as pleasant as possible and hassle free.
We kindly ask you to print and bring with you the property’s documents:
– driving directions, including property’s address and phone numbers;
ARRIVAL AND CHECK-IN DETAILS
At least one week before your arrival, you are kindly asked to provide us with the information:
– a telephone number that you will use during the rental period in case we will need to communicate important information;
– estimated arrival time to the rented Villa to better organize the check-in process;
– an e-mail address you will check during your holiday;
– place and time of arrival of the means of transportation that you will use (in case you will be arriving by car, you can simply write “by car”).
ARRIVAL TIME AND DEPARTURE TIME
Guests are requested to arrive at the properties between 16.00 and 19.00 and leave the property at the end of their stay by 10.00 am.
We can access the property at least one hour prior to perform the check-out.
In case of arrivals after 19.00 p.m., guests are required to let us know it at least few days in advance, in order to avoid problems, sending an email to firstname.lastname@example.org
In case of arrivals later than 20.00 p.m., we reserve themselves the right to postpone the check-in until the following day, or to allow the guests to enter the property requiring an extra fee for late arrival.
During the check-in process, guests will have to communicate to the check-in responsible the estimated time of departure, keeping in consideration the latest check-out time (10.00).
In any case, the estimated departure time will have to be communicated to the check-in responsible at least 12 hours before the actual check-out time.
ARRIVAL AT THE PROPERTY
Upon arrival at the property, guests are asked to submit the vouchers to enter the property together with the required security deposit, for which they will receive a receipt.
The security deposit will be returned at the end of the stay, net of the eventual utilities consumption (if applicable and foreseen by our website), provided that no damage will have been caused to the property.
NUMBER OF GUESTS
Please provide the exact number of guests (adults, children 2-12 and children 0-2) that will be staying at the villa. You can do this sending an e-mail to email@example.com
In any case, it has to be notified at least 30 days before your arrival.
Please note that for insurance reasons and licenses, the number of guests cannot exceed what stated in your contract, please note that infants under the age of two will not be taken in to account.
If children are older than two, they will be using a normal size bed and therefore they will be included in the count.
In case of exceeding guests, we must be informed promptly in order to organize the arrangements.
In the event of changes in the number of people present or in the arrangement of the rooms on arrival, the owner who has not been previously informed and who has not accepted any changes will not be bound to respect them.
If he is able to accommodate clients, these will still be obliged to pay the applicable extra charges.
For infants 0-24 months, we will be happy to provide cots and high chairs.
Most of our houses offer the first cot and high chair free of charge, while for additional items there will be an additional cost.
We kindly ask you to communicate the number of cots required at least 40 days prior to arrival.
Children who fall into this category are infant under the age of two.
At your arrival at the villa, the check-in responsible will welcome you.
He/she will gladly show you the property and the operation of all the appliances and lights.
It is advisable to check thoroughly on the state of the furnishings and appliances with the check-in responsible to make sure that everything is in good condition and to prevent any issues or problems during your stay.
In case of any disruption or malfunctioning, we kindly ask you to communicate instantly and we will work to fix immediately any issue.
At the time of handing over the keys, guests must handle to the check-in responsible the security deposit in cash (unless differently specified in the villa’s web page on our website).
The security deposit will be returned to the guest at the time of departure after checking on the status of the property, net of the eventual utilities consumption (for example heating costs,
extra cleanings, …), provided that no damage will have been caused to the property.
We have the right to deny the entry of clients who have not paid the deposit.
We advise our clients to close doors and windows at night, when they leave the house or when they are in the swimming pool area.
We decline any responsibility for valuables and personal belongings left unattended inside the property.
RULES OF CONDUCT
Guests are kindly requested to comply with rules of conduct in force in our country, regarding politeness and to bring the utmost respect towards the structure where they are staying.
It is absolutely forbidden to move pieces of furniture inside the property, to bring interior furniture and furnishings outside the property (and vice versa) and to use them differently from what they are designed for.
CLEANING OF THE PROPERTY
Initial and final housecleaning are included in the price unless otherwise specified in the house information sheet published on the website and in the catalogue.
The housecleaning does not include emptying the kitchen (refrigerator and kitchen cabinets) and waste disposal.
The kitchen must be left clean and tidy. If, for any reason, including time, guests cannot clean the kitchen and the furnishings before they leave, the owner will be entitled to require an additional fee for extra cleaning. If guests will leave rubbish in the property, the manager may require an additional fee of € 40,00 for extra cleaning (every 4 people)
Properties must be returned in good hygienic conditions in all its parts and accessories.
If not, the client will be required to pay our responsible the cost needed for cleaning.
The waste disposal is a client’s assignment, unless elsewhere differently specified.
We ask clients to take the utmost care of the pool equipment and immediately call the caretaker in case of problems with the pool system, to prevent any damage to the system itself.
We advise clients to ensure to close all the umbrellas when you will be away from the pool or in windy conditions to avoid damage and eventual claims of damages for negligence.
HEATING / ELECTRICITY
When heating and electricity are not included in the rental price (we suggest you to always check on our villa webpage the section “the price includes/does not include” and in your vouchers), their cost is calculated according to consumption, with meter readings on arrival and departure, and according to the rates in effect at the time of the stay (if not differently specified in the villa’s webpage in our website).
In both cases, the cost of heating and electricity, like all other consumption (stated in the section “the price does not include” and in your vouchers) will have to be paid on site to the owner or his representative at the time of departure.
Generally, the heating can be used from November to April, while air conditioning can be used during summer months.
Clients must compulsorily follow the rules they will be told by our assistant.
INTERNET CONNECTION : We provide free, and we are not liable for any malfunction caused by technical problems for which clients are advised to refer directly to specialized centres in the area (subscriptions are made independently by us) or without broadband, are not liable for slowing downs or malfunctioning caused by atmospheric agents, network instability, and/or causes not attributable to us.
In case of malfunctioning, we will do their best to solve any inconvenience, but we would like to specify that some connections could not be suitable for works that require the download of a big amount of megabytes.
The internet connection could be limited.
Therefore, we suggest you to purchase an Italian SIM card or a similar device.
DISHWASHER : We kindly ask our clients not to put in the dishwasher dishes with leftovers, to follow the washing instructions and to communicate any problem instantly.
WASHING MACHINE : We kindly ask our clients to follow the washing instructions and to communicate any malfunctioning. It is forbidden to wash animal-clothes and objects and not hygienic considered items.
BATHROOMS : We ask our clients not to throw sanitary napkins or not biodegradable objects in the toilets and to communicate any problem or malfunctioning.
ELECTRICITY : We advise clients not to use all the appliances at the same time to avoid overloading the system, which may lead to a loss of power.
SPECIAL OPERATIONS : In case of any malfunction or if there are technical problems related to the property or its furnishings, the owner, after having contacted the guests, has the authorization to enter his property even in absence of clients themselves.
This is needed to ensure the safe condition of the property.
ANIMALS : Each information sheets indicate whether pets are allowed, what size, and whether clients will be required to pay extra for cleaning to us during the booking procedure. Customers are required to specify the type, number and size of the pets they will be bringing.
We may refuse entry to a client who brings an animal without mentioning it at the time of the booking.
Owners of the pets are required to observe the basic hygiene rules by not allowing animals to enter the bedrooms, to climb on beds or sofas and not allowing the animals to swim in the pool, mainly out of respect for the next guests.
ROADS : We are not to be held responsible if weather conditions make roads more difficult to follow and for inability to drive on such dirt roads, nor is responsible for clients who have not carefully consulted all parts of the website.
NB We remind our clients that the private villa is experienced as such by the owners themselves and reflect their lifestyle and their personal tastes, you may find personal photos, souvenirs, memories and therefore it is normal – as it is common in the house we usually live in – that there could be some small flaws.
We suggest our clients to have a good look at the information as shown on the website.